Refund policy
We want customers to be confident that their Mile One Baby product is suitable for their family. Eligible purchases therefore include a 30-Day At-Home Trial, subject to the conditions below.
1. Return Period
An eligible return must be requested within 30 calendar days after delivery.
The return period begins on the date the carrier records the order as delivered.
2. At-Home Trial Conditions
The 30-Day At-Home Trial allows the customer to:
- assemble the product;
- inspect its components;
- test the folding mechanism;
- test seat and bassinet configurations;
- roll the stroller gently on clean indoor flooring;
- check its size and fit inside the home.
The trial does not permit:
- outdoor use;
- use on roads, sidewalks, parking lots, gravel, grass, sand, mud, or other outdoor surfaces;
- transporting a child outdoors;
- extended everyday use;
- staining, scratching, modifying, or damaging the product.
3. Return Condition
For a change-of-mind return under the commercial 30-Day At-Home Trial, the product must be:
- clean;
- safe;
- undamaged;
- free from stains, odors, pet hair, or visible wear;
- free from outdoor wheel marks;
- returned with every component and accessory;
- returned with manuals, inserts, gifts, and promotional items;
- packed securely in its original packaging.
The customer should retain the original packaging during the trial period.
If the packaging has been damaged or discarded, contact us before requesting the return. We will determine whether a safe return remains possible.
4. Starting a Return
Do not send a product to the business address shown in our Legal Notice.
Returns must be authorized before shipment.
To request a return, email:
Include:
- full name;
- order number;
- product and model;
- reason for the return;
- current condition of the product;
- photographs of the product;
- photographs or video when requested.
We will provide return instructions and the approved return address.
5. Free Return Shipping
Mile One Baby will provide a prepaid standard return label for eligible returns within the contiguous United States.
There is no restocking fee for an eligible return.
The customer must follow the return packaging and carrier instructions provided by Mile One Baby.
Additional costs caused by unauthorized shipping methods, inadequate packaging, or failure to use the supplied label may not be reimbursed unless otherwise required by law.
6. Return Shipment Deadline
Once a return is approved, the product must be handed to the designated carrier within 14 calendar days.
If the return is not shipped within this period, Mile One Baby may close the return authorization. The customer may contact us to request a new review if the original 30-day period has not expired.
7. Inspection
Returned products are inspected after arrival.
We verify:
- the product’s identity;
- its physical and functional condition;
- the presence of all components;
- the condition of the wheels and fabrics;
- the presence of accessories and promotional items;
- whether the product shows outdoor use, damage, misuse, or excessive handling.
8. Refund Timing
For an eligible commercial return, the refund will normally be issued within 14 calendar days after the returned product is received and inspected.
Refunds are issued to the original payment method.
Banks and payment providers may require additional time to display the refund.
9. Exchanges and Replacements
Depending on product availability and the circumstances, Mile One Baby may offer:
- an exchange;
- a replacement product;
- a replacement component;
- a refund.
An exchange is not guaranteed. When a direct exchange is unavailable, we may issue a refund and ask the customer to place a new order.
10. Promotional Products
Products purchased with a discount, coupon, launch promotion, or advertised sale price remain eligible for return unless they were clearly marked Final Sale before purchase.
11. Final Sale Products
Products expressly identified as Final Sale are not eligible for a change-of-mind return under the commercial 30-Day At-Home Trial.
The Final Sale restriction does not limit rights relating to:
- products damaged during shipping;
- incorrect products;
- missing components;
- manufacturing defects;
- products that do not conform to mandatory legal requirements.
12. Non-Eligible Commercial Returns
A product may be refused under the commercial trial when it:
- was used outdoors;
- shows dirt, wheel wear, stains, odors, scratches, or damage;
- was involved in an accident;
- was altered or modified;
- was overloaded or misused;
- is missing components or accessories;
- was returned without authorization;
- was damaged because of inadequate return packaging;
- was purchased from an unauthorized third party;
- was not returned by the original purchaser.
This section does not exclude mandatory rights that cannot legally be waived.
13. Incorrect, Incomplete, Damaged, or Defective Products
Contact us promptly if a product is:
- incorrect;
- incomplete;
- damaged;
- defective;
- unsafe to use.
For visible shipping damage, please contact us within 48 hours whenever possible.
We may request:
- photographs;
- video;
- the order number;
- model information;
- serial or batch information;
- photographs of packaging and labels.
Do not continue using a product that may be unsafe.
14. Statutory Withdrawal and Consumer Rights
The 30-Day At-Home Trial is a commercial benefit provided by Mile One Baby.
It does not restrict any mandatory cancellation, withdrawal, refund, warranty, or defective-product rights available under applicable law.
Where a statutory right of withdrawal applies, the customer may notify Mile One Baby within the applicable legal period without giving a reason.
For a statutory withdrawal, Mile One Baby may delay the refund until:
- the product has been received; or
- the customer provides evidence that the product was shipped,
whichever occurs first, where permitted by applicable law.
A customer may be responsible for diminished value resulting from handling that goes beyond what is reasonably necessary to inspect the product.
15. Refund Abuse and Fraud
Mile One Baby may investigate return requests involving suspected:
- fraud;
- product substitution;
- altered serial numbers;
- repeated abusive returns;
- false non-delivery claims;
- chargeback abuse.
A legitimate consumer claim will not be rejected solely because an investigation is opened.
16. Contact
Email: contactmile1baby@gmail.com
Customer support is available seven days a week. We aim to provide an initial response within 24 hours.