Shipping policy
This Shipping Policy explains where Mile One Baby ships, our estimated processing and delivery times, how tracking works, and what to do if a shipment is delayed, damaged, or missing.
1. Shipping Area
Mile One Baby currently ships to physical residential and business addresses within the United States, including Alaska and Hawaii.
We currently do not ship to:
Puerto Rico;
other United States territories;
P.O. boxes;
APO, FPO, or DPO military addresses;
addresses outside the United States.
2. Free Standard Shipping
Standard shipping is free on all eligible Mile One Baby orders delivered within our shipping area.
No standard shipping fee will be added at checkout.
Customers will not be required to pay import duties or customs charges upon delivery. Applicable sales taxes, if any, will be calculated and displayed at checkout.
3. Order Processing
Orders are normally processed within 1 to 3 business days after payment authorization.
Business days are Monday through Friday, excluding United States federal holidays.
Processing includes payment verification, warehouse preparation, packaging, and transfer to the selected carrier.
An order confirmation email confirms that we have received the order. It does not mean that the order has shipped.
4. Estimated Delivery Times
The applicable delivery window is displayed on each product page.
Fast Delivery Products
Estimated total delivery time:
4 to 8 business days
This includes:
1 to 3 business days for processing;
approximately 3 to 5 business days in transit.
Standard Delivery Products
Estimated total delivery time:
13 to 24 business days
This includes:
1 to 3 business days for processing;
approximately 12 to 21 business days in transit.
Delivery estimates are not guaranteed arrival dates. Carrier disruptions, severe weather, holidays, inaccessible delivery locations, incorrect addresses, and circumstances outside our reasonable control may affect delivery.
5. Order Tracking
Tracked delivery is provided for every order.
A shipping confirmation email containing the tracking information will normally be sent when the order leaves the warehouse, usually within 1 to 3 business days after the order is placed.
Please allow up to 48 hours after receiving the tracking number for the carrier’s website to display its first update.
Orders may be delivered by UPS, FedEx, USPS, or another tracked carrier selected by our fulfillment partner.
6. Packages and Shipments
Orders are normally shipped in one package.
If an operational exception requires separate packages, Mile One Baby will notify the customer whenever possible. The customer will not be charged additional shipping fees.
7. Address Changes
Customers are responsible for verifying their delivery address before submitting an order.
To request an address correction, contact us immediately at:
contactmile1baby@gmail.com
An address change may be made only before the order enters fulfillment. Address changes cannot be guaranteed.
Once the order has shipped, Mile One Baby cannot guarantee that the delivery address can be changed or that the package can be redirected.
8. Order Cancellations
A cancellation may be requested before the order has shipped.
Contact us as soon as possible at:
contactmile1baby@gmail.com
A cancellation is not confirmed until Mile One Baby provides written confirmation.
Once an order has shipped, it can no longer be canceled. The customer must wait for delivery and, when eligible, request a return under our Return and Refund Policy.
9. Shipping Delays
We make reasonable efforts to ship every order within the timeframe displayed at the time of purchase.
If we cannot ship an order within the promised timeframe, we will contact the customer with a revised estimate.
The customer may:
accept the revised shipping timeframe; or
cancel the unshipped order and receive a refund to the original payment method.
10. Lost Packages
If tracking has not updated for an unusually long period or the shipment appears to be lost, contact:
contactmile1baby@gmail.com
Please provide:
your full name;
your order number;
your delivery address;
your tracking number;
any relevant information about the shipment.
Mile One Baby will open an investigation with the carrier.
If the package is confirmed as lost, Mile One Baby will provide an appropriate resolution, which may include a replacement shipment or a refund to the original payment method.
11. Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, please:
check the delivery location and surrounding areas;
ask other household members;
check with neighbors, reception staff, or the building manager;
verify the address shown on the order confirmation;
allow up to 24 hours because some carrier scans may appear before final delivery.
If the package is still missing, contact us promptly. We will contact the carrier and conduct an internal review.
A replacement or refund may be issued following the investigation, depending on its findings and applicable law.
12. Shipping Damage
Please inspect the order promptly after delivery.
Visible shipping damage should be reported within 48 hours of delivery whenever possible so that we can preserve the evidence required for a carrier claim.
Contact:
contactmile1baby@gmail.com
Include:
your order number;
photographs of the shipping box;
a photograph of the shipping label;
photographs or video of the damage;
photographs of damaged or missing components.
Do not use a stroller when the damage may affect its frame, brakes, wheels, folding mechanism, seat attachment, restraint system, stability, or another safety-related component.
Depending on the issue, Mile One Baby may provide:
a replacement part;
a replacement product;
a partial refund accepted by the customer;
a full refund.
Reporting damage after 48 hours does not automatically remove any mandatory legal rights, but delayed reporting may make a carrier investigation more difficult.
13. Incorrect or Missing Items
If an order contains an incorrect product, color, component, or accessory, contact us promptly with the order number and clear photographs or video.
Mile One Baby may:
send the missing component;
replace the incorrect product;
arrange a return;
issue an appropriate refund.
14. Out-of-Stock Products
Mile One Baby does not currently accept pre-orders.
If an inventory error allows an unavailable product to be purchased, we will contact the customer and offer:
cancellation and a full refund; or
another available solution accepted by the customer.
15. Refused or Undeliverable Packages
A shipment may be returned when:
the address is incorrect or incomplete;
the carrier cannot access the location;
the customer refuses delivery;
the shipment is not collected following a carrier notice.
Any refund, reshipment, or additional cost will be determined according to the reason for the failed delivery and applicable law.
The customer will not be charged for a failed delivery caused by Mile One Baby or the carrier.
16. Contact
Mile One Baby
Operated by Titouan Visdeloup, Entrepreneur Individuel
SIREN: 104 336 813
13 rue Léon Gaumont
83120 Sainte-Maxime
France
Email: contactmile1baby@gmail.com
Customer support is available seven days a week. We aim to provide an initial response within 24 hours.